Preferred Appliance Sales and Repair LLC — Attraction in Summerville

the first impressions were absolutely terrible but by the end the people i dealt with give me more hope in the company. unfortunately, i dont think i’d recommend this company after the interaction i had with one employee. our landlord bought us a refrigerator from here, she was made aware and stated to them that we would be out of state on vacation for a week when the refrigerator was paid for. she gave them my phone number to get in touch with my before vacation (which they did not), and hers in case we were already out of town. they called 1 time on the Tuesday we were already out of town, did not leave a message so i didn’t even know who they were. the following day my MIL (whom was taking care of our house while we were gone) sent me a picture of the note they left on the door, apologizing for missing us and a number to call to reschedule. i called the number as soon as i noticed and the woman who answered the phone, Taylor, was right off the cusp rude and disrespectful. She said they tried to deliver our refrigerator 4 separate times and called and no one was answering them. I explained that we have been on vacation, and that they had only called my cell phone one single time, and that the landlord is telling me they didn’t call her at all. She was obviously irritated with me already or didnt want to be speaking to me in the first place and just kept cutting me off saying “when do you want the refrigerator delivered”. When i told her when we’d back and what days someone would be home she said “so do you want it Wednesday or not?” when i answered that that would be fine she said nothing else and hung up on me. At the end of the day, thats a communication problem on the business’ fault. It was stated clearly that we’d be out of town and was given 2 separate numbers to reach out to about our delivery, which was not utilized. You shouldn’t be angry someone isn’t home “four separate times” when you havent even spoken to anyone to confirm someone could be there. Don’t try to deliver a huge fridge when you have no idea if someone is home or not, and don’t take it out on your customers because the delivery didn’t pan out for you when nothing was even agreed upon with said customer. The attitude was completely unnecessary and disrespectful, and given it was the FIRST person i spoke to from this company i was immediately put off by the company itself. Fast forward to the day before our delivery i called back to confirm a time frame they’d be delivering our refrigerator, i spoke to a woman, Rosie, and she was super sweet and helpful. She explained the process and although she couldn’t give me a time frame right then she’d call me as soon as she got in the next morning and let me know, which she did. I really appreciate Rosie’s level of customer service skills and how she went out of her way to call me back like she promised. On delivery day, the 2 gentleman (i didn’t catch their names) were courteous, and quick. The way they interacted with the cats was a plus lol! In conclusion, we did get a nice refrigerator, and they hauled off the old one and it seems to be working the way it’s supposed to with no dents or any damage. Those that were kind and professional are very much...

My mother who is disabled and on oxygen and I along with my disabled daughter who is in a wheelchair went to this place and we completed the application for financing my mother was approved for almost 2400$ we where assisted in looking around at the refrigerators and when we came to one my mother liked we asked the lady what the price of the monthly payment would be the sales woman then told us that the way the finance company they worked with made there monthly payment amounts was when my we called them and told them what kind of payment she could be able to pay told us that my mother would be able to set her own payment amount while we where at the counter completing the process we asked several times what the monthly payment would be and each time she told us that she did not know that information and that we would have to call Acima the finance company and tell them what she could afford we thought this was strange so we asked her how something like that works she told us that the company they worked with was trying to help people during this pandemic and that they where allowing people to set there own payment amount as long as it was over 100$ monthly and that there was no set payment amount that my mom could pay what she could afford my mom was grateful for this and thought she was being blessed during hard times well she received a email the next morning saying her payments would be $477.00 a month and that is completely insane we called the finance company and they told us that preferred appliance lied and that they have never allowed customers to make there own payment amount and said that we should have been informed of the payment amount by them. We called preferred appliance and told them we wanted to return the fridge and they said that was fine and that they would call us to have someone come pick it up they didn’t call back I tried calling several times they did not answer I called from a different number and when I told the person who answered who I was they hung up. I RECORDED THE LADY TELLING US THAT WE COULD SET OUR OWN PAYMENT AMOUNT ON AUDIO BECAUSE I FELT AS IF SOMETHING WAS NOT RIGHT AND I HAVE ALREADY CONTACTED THE FEDERAL TRADE COMMISSION TO FILE A REPORT FOR CONSUMER FRAUD. This is wrong and they should not do things like this to people my mother is disabled and she can’t afford that type of payment that’s insane payment amount if we would have known this we never would have gotten it and now the finance company is set up to do a bank draft every month on the first of the month. I WILL BE PRESSING THIS MATTER UNTIL I GET RESULTS AND SOMEONE IS IN JAIL FOR THIS BECAUSE IT WRONG TO TAKE ADVANTAGE OF PEOPLE ESPECIALLY DISABLED PEOPLE WHO DON’T MAKE MONEY BUT ARE ON A SET INCOME THIS COULD CAISE HER TO BE IN SO MANY PROBLEMS FINANCIALLY THESE PEOPLE ARE THE WORST AND I WILL NOT STOP UNTIL THEY PAY FOR...

The only reason for a single star for my experience is because everyone I’ve talked to is super nice, but the experience overall are very disappointing. I called for an issue with my microwave, after given a simple description on the issue and the microwave model#, they set up the appointment and charged $89 right away for diagnosis. Tech showed up the next day and spent 2 mins on the microwave and told me I need a new control panel, he came in with a big tool box and didn’t even used single tool, didn’t remove the microwave out of the kitchen island and didn’t even unplug the power. Came in, pushed few buttons on the control pad and that’s it. Told me some one will call me in the afternoon and give me a quote on the repair, material and labor. No one called, the next day is 4th July. So I called Friday morning and was told the same thing, someone will call me back in the afternoon, no one called, called Saturday, same answer. Finally called me back on the next Monday and told me it’s a counter top microwave and the manufacturer doesn’t sell the panel, there is no replacement parts I need to get a new microwave. So I went in to a whole conversation on why they couldn’t just tell me when I first called and gave them the model number, they didn’t have a good answer. To make things worse, the dude on the phone said:” I can give you 20 bucks”, like that’s going to solve all my problems. I ended our conversation right there and called another appliance company in the area, given the same information I gave when I called “Preferred App”, didn’t mention anything about the diagnosis. Once I gave them the model number, first thing they said is if it’s a counter top microwave and a lot of parts are unavailable, might be better to just purchase a new one, it’s up to me if I want them to come in and take a look or not. So I got my answer over a phone call without paying a dime or wasting my time, that should be the way it is. My problem is not the fee, not even the 2 minutes diagnosis visit, is all the time been wasted. If I’ve called the other guys first this would be a 5 mins phone call, 2-3 days problem without paying any diagnosis fee, instead a week long, $89 and disappointment. This is just my experience, because I called based on the positive reviews on “Prefered App” on google but not getting...